Mobile / Sports
At mafiacuan, the way we collect, store, and use your personal information is governed by this policy — written for account holders accessing our platform in Indonesia where local law permits. Your data is yours, and this page explains exactly what we do with it, what choices you have, and where to reach us when you have questions.
This privacy policy applies to all personal data collected when you access mafiacuan, create an account, or interact with account features available in eligible regions under local law. We collect information you provide directly — such as your registered name, contact details, and payment method preferences — as well as data generated through your use of the platform, including session activity and transaction records. Payment context, including wallets like OVO, LinkAja, and QRIS, is recorded as part of your transaction history and is handled with the same care as all other personal data. We do not sell your personal information to third parties. Data is used to maintain your account, process transactions you initiate, respond to support requests, and improve service reliability for users in Indonesia. Retention periods are based on the nature of the data and applicable legal obligations. Where data must be shared with payment processors or infrastructure partners to complete a transaction you request, that sharing is limited to what is required for that purpose. We review this policy when our data practices change, and we will notify you of material changes through your registered account contact.
When you use OVO to fund your account, transaction identifiers and amounts are stored in your account wallet history. We do not store full payment credentials — only what is needed to confirm and record the completed transaction.
LinkAja payment records are retained in your transaction log for account reconciliation purposes. You can review these entries from your account dashboard after login, where the current state of each transaction is shown.
QRIS scan events generate a transaction reference tied to your account. This reference is stored for support and audit purposes and is accessible through your account history panel for the retention period set out in this policy.
Not everything connected to your experience on mafiacuan falls under this single policy. Understanding the boundaries helps you know where to direct questions about your data and what protections apply in each context. The four categories below clarify the scope clearly.
Login events, session tokens, and account identity data collected when you sign in are fully within scope. This includes device type and access timestamps recorded for security purposes.
Transactions processed through OVO, LinkAja, or QRIS that originate from your account activity are within scope. Transaction data is stored in your account and governed by this policy, alongside the terms of your payment provider.
Activity data generated while you browse game lobbies or interact with titles from our studios is within scope for account-level records. Game outcomes displayed in-lobby are governed by each title's own mechanics, not this policy.
External services you access through links on this platform — including payment providers' own apps and external verification services — operate under their own privacy policies. We do not control or take responsibility for their data practices.
You have concrete actions available to you under this policy. Reviewing what data we hold about you, correcting details that are out of date, asking questions about how your information is used, and requesting support are all straightforward processes. Start from your account dashboard after login — the current state of your profile, transaction records, and contact preferences are shown there. For corrections to registered details, the account settings section contains the fields you need. If you cannot find the right path, our support team handles privacy-related requests directly through the channels listed on this page. We aim to respond to data queries within a reasonable timeframe and will confirm receipt of your request when you reach out. Where a request requires identity verification before we action it, we will let you know what we need from you. Availability of specific rights may depend on local law and your eligible region.
Your transaction history, account details, and session records are accessible from your account dashboard after login. The view reflects the current state of what we hold.
To update registered contact information or preferences, go to account settings. Follow the fields and verification steps shown there — no need to contact support for standard edits.
For questions about data use, retention, or third-party sharing, reach the support team through live chat or email. Reference your registered account so we can pull the right records.
Where you want to request deletion or restriction of specific data, contact support with the details of your request. We will confirm what is actionable under local law in your eligible region.
Privacy questions and data requests go to the same support team that handles your account. Choose the path that works for you — live chat is the fastest route for a quick answer, while email suits detailed requests that need a written record.
Reach the support team directly through the live chat widget available after you log in. For privacy-related questions, describe your request and reference your registered account.
Send a detailed privacy or data request to our support email address shown in your account help section. Include your registered contact so we can verify your identity before actioning the request.
The help section inside your account dashboard contains answers to common privacy and data questions. Check there first — the current state of policy FAQs is shown directly in the help panel.
Four areas shape how we manage your data day to day: what we store, how we protect it, how long we keep it, and how you can ask us to change it. Each one has a clear process behind it.
We use cookies to maintain your login session and remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features work during your session.
Account access is protected through login credentials and session controls. If you notice unexpected activity, change your password from account settings and contact support immediately through live chat.
Transaction records, account details, and session logs are retained for the period required by applicable law and for account support purposes. After the retention period ends, data is removed from active systems in line with our internal schedule.
To request correction, restriction, or deletion of specific data, contact our support team with your account details and the nature of your request. We will confirm what is actionable based on your eligible region and local law requirements.
These questions come from account holders who want to understand how their data is handled, what rights they have, and how to act on them. If your question is not here, live chat support is the fastest route to an answer.
We collect the information you provide when registering — name, contact details, payment method preferences — along with transaction records and session data generated through your use of the platform. Payment context from OVO, LinkAja, or QRIS is stored as part of your transaction history. We do not collect more than what is needed to run your account.
Log in to your account and open the dashboard. Your transaction history, account details, and preferences are shown there in their current state. For a broader view of what we hold, contact support through live chat or email — reference your registered account and describe what you are looking for.
Yes. Go to account settings after login and follow the fields shown there to update registered contact details and preferences. For corrections that are not available through self-service, contact support directly and we will confirm the steps needed to verify and process your request.
We share data only with the payment processors and infrastructure partners needed to complete transactions you initiate — for example, when processing an OVO or QRIS payment. That sharing is limited to what is required for that specific purpose. We do not sell your personal information. Third-party services you access through external links have their own policies.
Retention periods depend on the type of data and the legal requirements of applicable law in your eligible region. Transaction records are kept for the period needed to support account queries and legal obligations. After that period, data is removed from active systems. Contact support if you want to know more about specific retention timelines.
Reach out to support via live chat or the email address shown in your account help section. Describe your request and include your registered account contact so we can verify your identity. We will confirm what is actionable under local law in your eligible region and walk you through the next steps from there.